cancellation policy
Your right of withdrawal as a consumer
- The customer has a right of withdrawal in accordance with the statutory provisions.
- In the event of cancellation, the customer must bear the direct costs of returning the goods.
- Furthermore, the provisions for the right of withdrawal are set out in detail in the following cancellation policy:
right of withdrawal
You have the right to revoke your contract within 14 days without giving reasons.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. If you have ordered several goods as part of a single order and these are delivered separately, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods. If you have ordered goods that are delivered in several partial deliveries or pieces, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last piece. If you have ordered goods that are to be delivered regularly over a set period of time, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the first goods.
To exercise your right of withdrawal, you must inform Sonitrade GmbH of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
The declaration should be addressed to:
Sonitrade GmbH
Carl-Zeiss-Str. 47
55129 Mainz
Fax: 069-20521
E-Mail: info@sonitrade.de
Phone: 069-20522
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
If Sonitrade GmbH has delivered goods to you, you must return or hand over these goods to Sonitrade GmbH, Carl-Zeiss-Str. 47, 55129 Mainz, promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
Sonitrade GmbH
Carl-Zeiss-Str. 47
55129 Mainz
E-Mail: info@sonitrade.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
________________________________________________________________
- Ordered on (*)/received on (*)
________________________________________________________________
- Name of the consumer(s)
________________________________________________________________
- Address of the consumer(s)
________________________________________________________________
- Signature of the consumer(s) (only if notification is on paper)
________________________________________________________________
- Date
________________________________________________________________
*Delete as appropriate
- End of the cancellation policy-
- If the customer has paid cash on delivery, the refund will be made by bank transfer to the customer's bank account if the customer cancels the order. The customer will provide Sonitrade GmbH with the necessary bank details for this purpose.
- The right of withdrawal does not apply to distance contracts
- for the delivery of goods that have been manufactured according to customer specifications or that are clearly tailored to personal needs or that, due to their nature, are not suitable for return or can spoil quickly or whose expiry date would be exceeded;
- for the delivery of audio or video recordings or software, provided that you have unsealed the data media supplied;
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after return,
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which Sonitrade GmbH has no influence.